Orders are processed Monday thru Friday, 8AM - 3PM PST, excluding major holidays and will ship within 1-3 business days of when the completed order is received and payment is processed. Otherwise, unless noted at the time order is placed or if you receive an email notice that an item in your order has been delayed.

Preorders or items that are marked online as “Backorder” will ship at a future date. 

Orders that are placed before 12PM PST (M-F) for overnight delivery will ship same day. Any orders made after 12PM PST will ship next day for the overnight delivery option. 

Any expected delivery dates that may be given are only estimates. Orders can be delayed due to verification or time of order being placed.  Orders may be delivered in separate shipments. 

Custom branding orders: Once artwork is submitted, it will take an additional 15-25 business days for the order to ship. We cannot accommodate rushed artwork productions, printing, or application, but do offer rush delivery with an added surcharge. Actual shipping time may vary. 

If you need to make changes to your shipping address, please submit a ticket or send an email to support@bizchargers.com within 12 hours of placing your order. Anything after 12 hours will not guarantee that the address can be changed. 

Please make sure to make the subject line of your ticket/email: "Need to Change Shipping Address". Please include your order number for faster processing. 

If you need to cancel your order, please make sure to submit a cancellation request to support@bizchargers.com along with your order number. Please include the subject line in your ticket/email request as "Need to Cancel Order". 

To properly submit a cancellation: If you placed the order before 12 PM PST, you must submit your cancellation request the same day. If you placed the order after 3 PM PST, you must submit your cancellation request by 12 PM PST the following day. 

Failure to do so, will not guarantee order cancellation and the order may ship. It will be your responsibility to send the package back to request a refund (at your expense). 

Orders are processed Monday thru Friday, 8AM - 3PM PST, excluding major holidays and will ship within 1-3 business days of when the completed order is received and payment is processed. Otherwise, unless noted at the time order is placed or if you receive an email notice that an item in your order has been delayed.

Preorders or items that are marked online as “Backorder” will ship at a future date. 

Orders that are placed before 12PM PST (M-F) for overnight delivery will ship same day. Any orders made after 12PM PST will ship next day for the overnight delivery option. 

Any expected delivery dates that may be given are only estimates. Orders can be delayed due to verification or time of order being placed.  Orders may be delivered in separate shipments. 

An email containing your tracking information will be sent within 1-3 business days of when the order has shipped. Please continue to track using that link. 

If you need a more current status regarding your package, please contact the shipping carrier directly. 

If you do not receive an email with tracking information after the 5th business day of placing your order, please submit a ticket request and a customer support representative will be able to assist you. 

1. Remove all included items from their protective wrapping and boxes.
2. Connect the AC Power Adapter to the AC Power Cord
3. Turn the Battery Pack Charging Station upside down and insert the AC Power Cord into the AC Power Cord Port on the bottom of the station.
4. Turn the charging station right side up and place it on a flat, dry surface.
5. Place the rechargeable battery pods in the battery pod slots. All pods will charge magnetically. 
6. Insert the AC Power adapter into a wall socket to begin charging the battery packs.
7. The battery pack LED indicator lights will begin to blink, indicating they are being charged.
8. Once all LED indicator lights are solid blue, the battery pod is fully charged.

• Always disconnect the AC adaptor from the wall outlet prior to transporting the charging station.
• Use a dry linen cloth to clean your product, or use a slightly moist cloth for heavy stains. We recommend you unplug the AC adaptor from the wall outlet prior to cleaning the charging station. Do not use any cleaning supplies and avoid having any liquid entering the charging station.
• Do not leave any of the power cables in a way that could lead to a tripping hazard.
• Do not place the charging station in areas of high temperatures, humidity, or places which can become wet.
• We suggest keeping the original packaging for storage and transport purposes.

One (1) Year Limited Warranty Claims Process

To place a claim, proof of purchase from BizChargers or an Authorized BizCharger Dealer is required. After we have determined your item is still covered by our One (1) Year Limited Warranty, you may be required to send the purchased item to us. Upon receipt of the item, a decision will be made to repair or replace the item. BizChargers will test the product according to the description of the request/problem listed in the Warranty Claims & Return form. If the confirmed issue is the same as the problem listed in the form, the product will be repaired. If the item is not repairable, it will be replaced with the same item. In the event that the item is no longer available, BizChargers will replace it with an alternative item comparable in specs to the original item ordered. If the description of the problem is different from the problem listed on the form, or damaged from delivery, we will contact the customer. If the product has no identifiable problem, we reserve the right to charge for return delivery. 

If you have reason to believe your item is factory-defective, you may return your item by following the Return Instructions and contacting us at 

support@bizchargers.com

Warranty Terms

One (1) Year Limited Warranty Policy

BizChargers provides a standard One (1) Year Limited Warranty on all docks, and 90 days for all batteries to cover all manufacturer defects. Any defective item must be accompanied by proof of purchase from BizChargers or an authorized BizCharger dealer.

Our warranty does not cover defects, malfunctions, or product failure resulting from misuse or failure to follow operating instructions. This includes overuse or use with improper or faulty equipment.

BizChargers has sole discretion over the decision of whether the product will be replaced or repaired.

To save you time and effort, if images and video can be submitted to verify the extent of the damage unit, this will easily help us make a decision to repair or replace your unit entirely. Upon verification if there was indeed manufacturing related damage, BizChargers will cover one-way shipping.

No Warranty Credits or Exchanges for: 

• Items returned with failure related to accident, abuse, neglect or failure to operate according to the online startup guide
• Items returned with failure due to humidity, rain, or environmental factors
• Items returned due to improper wiring or incorrect voltage
• Items damaged in shipment – if your product arrives in a damaged state, please coordinate with us an ensure video an photo evidence is recorded for us to work with you and the carrier and inspect the damaged goods in transit
• Items returned caused by operating not in conditions as stated within the startup guide or damage by contact with tools or surrounding
• Items returned with cosmetic defects that do not affect product functionality
• Items returned that are defaced or incomplete
• Broken cables due to wear and tear
• Returned items that were special ordered or custom configured.

Warranty Information

All BizCharger products have been tested in extreme situations to provide continuous, valuable service. However, in the rare instance that your BizCharger device is not functioning properly due to a possible manufacturer-defect issue, ChargeTech offers standard One (1) Year Limited Warranty for all products*, except gift orders, to cover all manufacturer defects for a standard one (1) year after product delivery date. Our One (1) Year Limited Warranty is only valid when the defective item is accompanied by a proof of purchase from BizCharger or an Authorized BizCharger Dealer.

Exclusions and Limitations

By purchasing at BizChargers, whether you place your order online or by telephone, you acknowledge that you have had an opportunity to review BizChargers’s warranty terms, have done so to the degree you need to be familiar with them, and you accept their terms and conditions, including the limitations, exclusions, and disclaimers in them. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the disclaimers, exclusions or limitations may not apply to you, and you might have additional rights.

Except for the limited warranty expressly set forth [above] or to the extent restricted or prohibited by applicable law,BizChargers expressly disclaims any and all other warranties express or implied, including any warranty of quality, merchantability, or fitness for a particular purpose, and you specifically agree that BizChargers shall not be liable for any special, incidental, indirect, punitive, or consequential damages for breach of any warranty of any type on any BizCharger product. In addition to and without limiting the generality of the foregoing disclaimers, the limited warranty does not, under any circumstances, cover the replacement or cost of any electronic device or personal property inside or outside of the BizCharger product.

This product is not a toy and is not meant for children because it contains small parts which can be swallowed and can cause injury when used inappropriately!

• Install the system and devices attached to it in a way that persons cannot be injured, or objects damaged.
• Remove and dispose of all packing materials, as children may cut themselves or swallow small parts of the packaging.
• Avoid placing the charging station in areas of high temperatures, or humidity, or places which might come into contact with water.
• Do not install the product close to openings of air conditioners, or at places with an excessive amount of dust, smoke or vibrations.
• Place the product only on horizontal and flat surfaces to avoid having it fall over.
• Do not modify and alter the product and any accessories.
• Do not use any damaged parts.
• Plug and unplug all cables / adaptors slowly and carefully.
• For questions, defects, mechanical damages, malfunctions, and other functional problems which cannot be resolved by this manual, please contact your dealer for repair or replacement, as described in the Warranty section of this manual.

If the LED lights are not illuminating when placing a BizCharger into its docking station. Try pushing down on the unit or replacing it back into the station until the lights display. Due to its magnetic charging the station has to be in full contact with each charger to distribute a charge properly. 

If a BizCharger is placed into its docking station and only displays one illuminated light after 24-48 hours of being stationed It may be eligible to replaced under warranty. If still under its 90 day warranty please contact us at support@bizchargers.com stating the issue and we will replace the battery. 

We use premium industrial LG batteries, with a life span of more than 500 cycles. Most power banks in the market have the lifespan of around 200 to 500 cycles. Like batteries in smart phones and virtually any device after consistent use on the battery they will begin to have shorter life spans. If the battery has not been used frequently and is failing distribute over 60% you may be covered under warranty. Please contact us at support@bizchargers.com for further assistance. 

At BizChargers, our priority is to make certain of your 100% satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to BizChargers within 30 calendar days of receipt of item(s). Claims for damaged or missing items must be received within two business days of receipt of merchandise. 

Returns and exchanges can be made within 30 days from the original purchase or order delivery date. Custom orders are not eligible for returns. Customers are responsible for the initial shipping cost and all return shipping costs. No credits are issued on shipping costs.

All returned items must be in their original box or crating and must include all packing material, manuals, and accessories.

For any exchange requests, product(s) must be returned in good working condition. Opened or used products for exchange will be replaced with a unit of same or similar specs.

Please take care to package your return carefully. BizChargers is not responsible for damaged or lost product(s) due to shipping. Any damaged or subsequent failure of the hardware product related to inappropriate packaging will result in additional charges for the repair / replacement of the product(s). If the customer desires an expedited method of return, shipment costs will be incurred.

What Is Covered? 

Up to Six(6) BizCharger pods accessible with your docking station will be provided over the course of your one calander year insurance plan. All Hardware defects and malfunctions are covered under your Warranty plan for up to 90 days on each BizCharger pod. Your Insurance policy will cover any losses or malfunctions after the 90 day warranty policy is up. To file an Insurance claim please contact us at support@bizchargers.com with your order number, and the reason for filing. After filing six(6) claims in one calendar year, your policy will not be covered.